SHIPPING POLICY

Last updated: August 15, 2026

Thank you for visiting and shopping at Lenia.

This Shipping Policy explains how orders placed through leniaofficial.com are processed and delivered.

Order Processing

Orders are generally processed within 1–2 business days after your order has been successfully placed.

Orders are not typically processed or shipped on weekends or public holidays.

During periods of high order volume, promotional events, product launches, or holidays, processing times may occasionally be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Estimated Shipping Times

Estimated delivery times after your order has been processed are:

• United States & Canada: 5–10 business days
• United Kingdom: 5–8 business days
• Europe: 5–10 business days
• Australia & New Zealand: 6–12 business days
• Rest of the World: 7–15 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may be affected by factors outside our control, including customs processing, local postal services, carrier delays, weather conditions, peak shopping periods, and other logistical circumstances.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any shipping promotions or free-shipping offers displayed on our website are subject to the conditions shown at the time of purchase.

Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at info@leniaofficial.com.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address, contact us as soon as possible at info@leniaofficial.com.

We will attempt to make the requested change if the order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed after an order has been placed.

Lenia is not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Delayed Orders

Occasionally, deliveries may take longer than the estimated delivery period due to circumstances outside our control.

If your order appears significantly delayed, contact us at info@leniaofficial.com, and we will assist you in investigating the shipment.

Lost Packages

If your tracking information shows that your package has not been delivered within a reasonable period, please contact us.

We may open an investigation with the relevant shipping carrier.

When a shipment is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

Damaged Packages

If your product arrives damaged, please contact us at info@leniaofficial.com as soon as possible and include:

• Your order number
• A description of the damage
• Clear photographs of the item and packaging

We will review the issue and determine the appropriate solution, which may include a replacement or refund.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Lenia does not control customs charges and cannot predict their amount.

Customs procedures may also cause additional delivery delays.

Contact Us

If you have questions regarding shipping or your order, contact us at:

Email: info@leniaofficial.com
Website: leniaofficial.com